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How To Win The Battle For Your Customers

March 18th, 2010

Used to be… if you lost a customer… it was no big deal.

The lake was full, right?  It’s not like we were going to run out of fish anytime soon.

Good economic times seem to favor the fool. Sloppy entrepreneurship could endure… even prosper to some degree.

But everything is different now. And it will be for many years. What do expect when the national debt stands at $12 trillion?

The resulting New Economy has laid bare and exposed a lot of lazy, sloppy and casual entrepreneurs.

Please consider these next words as fact – carved in stone and brought down from the mountain:

The ONLY way to prosper in these decidedly unprosperous times is to dedicate as much time, energy and thought on scheming how to retain your current customers and make them clients for life.

Aggressively protect them. Club anyone that approaches. Bludgeon the would-be raider.

Here’s how you justify these defensive actions:

Your competitors know only one thing – get more customers. If they were working on client retention, 97.99% have now cut back or stopped.

They are feverishly searching for new blood. Seducing YOUR clients is their priority. They have YOUR customers in the cross-hairs.

How will you block their barrage? The best defense is a good offense.

Nothing… and I mean NOTHING… has proven to retain more clients and preserve the relationship with your customers than a company newsletter.

It’s the ultimate relationship marketing tool.

It’s time to begin circling the wagons, folks. Your business is under attack.

We can help. Our online newsletter template makes it fast and easy.

Check out the latest Exceptional Living company newsletter. Click here and I’ll send you the April issue NOW (plus two more sample newsletters).

…because now every customer is important.

- David Gruttadaurio
The Print Newsletter Expert

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http://www.NewslettersMadeForYou.com

http://www.NewslettersMadeForYou.com/blog

Copyright 2010

This post is protected by copyright. All rights reserved. Reproduction of any portion of this email is strictly prohibited without the express written consent of David Gruttadaurio

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An Ocean Of Money

March 17th, 2010

There’s an ocean of it out there, just sloshing around.

So says Dan Kennedy. I tend to agree with him.

DK often says there is ALWAYS money out there. It moves around; shows up here, goes there… and it may be at low tide now… but it never, ever goes away.

Think about it:

In the last nine days, people have happily shelled out $209 million to see a movie that was first made 59 years ago (Alice In Wonderland.)

And speaking of movies, Avatar is now up to $730 million – and that’s just in the US. It’s getting close to $2 billion worldwide.

On Super Bowl Sunday, we buy pizza by the ton. Millions of Haiti-relief dollars flew in at light speed. Special Disney VIP tours are always booked solid, at $1050 a pop (plus admission costs – tips are suggested).

The point is that money is alive and well and flowing freely.

Said Dan Kennedy: “The trick to get yourself standing where it’s flowing to, NOT where’s it’s leaving.”

Unfortunately, most people now are on the defensive. They’ve shuttered their doors and windows, trying to ride out the recession.

Perry Marshall calls that “slow motion suicide.”

He recently said, “Those who prevail have decided to be 21st century alchemists and every single day they’re trying to figure out how to deliver a more awesome customer experience.”

We can help.

Exceptional Living company newsletter delivers a massive 8.4 of WOW on the Richter scale. It’s the ultimate relationship marketing tool.

Don’t take my word for it. You have to see it for yourself.

Click here for the latest sample newsletters pack of the last three months of Exceptional living… including the new April issue.

We have company newsletter ideas that work. And we provide them all for you in a simple online newsletter template.

- David Gruttadaurio
The Print Newsletter Expert

PS: Get your hard copy of the April newsletter in your new sample pack. Click here now.

————————————————————————–

http://www.NewslettersMadeForYou.com

http://www.NewslettersMadeForYou.com/blog

Copyright 2010

This post is protected by copyright. All rights reserved. Reproduction of any portion of this email is strictly prohibited without the express written consent of David Gruttadaurio

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Don’t Send These Customers A Newsletter

March 15th, 2010

Yep, it’s true.

Some clients (actually a bunch) are NOT qualified to get your company newsletters.

This came up last week while talking to Ben.

His list is fairly large… over 5000 clients. Ben’s comment: ‘I can’t mail to all 5000 + customers.’

I told him I agree 100%.

Never forget: A print newsletter is a relationship marketing tool. Why would you want to bond with someone who’s repeatedly unresponsive; consumers you really don’t want as clients?

Your company newsletter is designed to target people that:
1. Refer your biz to others.
2. Are ‘cheerleader’ or ‘evangelist’ clients.
3. Spend money with you; and do so often.

Maintain constant contact with these customers. Begin ‘romancing’ them immediately. These are ones you want to become clients for life. Relationship marketing can make that happen.

In Ben’s case, it was those who’ve spent money with him in the last 2 – 3 years. We figured it was about 1000 customers.

So these are the ones that will get his April company newsletter.

I am NOT saying you should ignore the other customers. You simply use different marketing touches.

Postcards, sequential direct response letters, flyers, etc. are all extremely effective.

BTW: All of these are soon to be available from Brett and me. We’re keeping Jeff Commander and his crew VERY busy.

So… how big is your customer list?

Whatever its size, it’s unlikely the entire list is qualified to receive your print newsletter each month.

Never think you have to mail to ALL of your customers. That would be dumb.
Our April Exceptional Living newsletter template is locked and locked and ready for you.

Get started today. Click here.

We have newsletter ideas that work.

- David Gruttadaurio
The Print Newsletter Expert

PS: Did you know exactly 20% of 2010 is gone? Make the remainder into your best year ever. Click here now.

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Now Is The Time To Go Postal

March 4th, 2010

Don’t worry… berserk violence isn’t required.

People today are mailing less.  A lot less.

As Americans turn from paper to electronic communications, the amount of mail handled by the Post Office continues to drop.

From 213 billion pieces in 2006 to 177 billion last year.

BTW:  Those numbers are staggering. Now you know why our mail occasionally takes a ‘left turn’ on us. Overall, the U. S. Postal Service is incredibly reliable.

Anyway, this means that your marketing will stand out even more in your prospects and clients mail boxes.

And it will get even better. Volume is expected to drop to 150 billion by 2020.

This is good news, indeed.

Now is the time to step up your print marketing. While everyone is falling back to email-only marketing, your mail will definitely get noticed.

This is why company newsletter marketing is so hot. No one is doing them… including your competitors.

Some biz owners think they’re hopelessly old school. Others may have tried client newsletters and failed (they’re harder than they look).

Most entrepreneurs think of printed newsletters as quaint old things, like handwritten letters or electric typewriters. So while marketing certainly isn’t exempt from fads, client newsletters are absolutely evergreen.

And if you do it right, your customers will actually look forward to getting their client newsletter each month. It’s relationship marketing at it’s very best.

Exceptional Living is now only $1.49 each – printed, personalized, addressed and mailed first class.

Activate your free account and jump in. You can play with the cool editing features, upload images to your account, etc.

You don’t pay a dime until you decide that you want to place an order. In the meantime kick the tires on our free newsletter templates.

If you do choose to order, for less than 18 bucks a year per client, you can keep in touch every month and build your customer relationships.

I’m hard at work on April’s issue of Exceptional Living. It should be ready for viewing in the next few days.

I’ll keep you ‘posted (pun intended).

Taking action just feel right.

-  David Gruttadaurio
“The Print Newsletter Expert”

PS: Save $77! I’ll waive your first month’s subscription of Exceptional Living print newsletter!

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Copyright 2010

This post is protected by copyright. All rights reserved. Reproduction of any portion of this email is strictly prohibited without the express written consent of David Gruttadaurio

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If Found, Return To (Business) Owner

February 25th, 2010

Have you ever been someone’s regular customer and then stopped doing business with them? Anyone ever ask why you stopped?

Probably not.

The average company loses up to 40 percent of their clients every year. And they don’t come back.
Sure, we all lose customers.

But here’s the REAL problem: Most businesses blame the customer for going AWOL.

The truth is, only 5% boycott your biz because they were unhappy with you. The vast majority (95%) of customers had a pleasant experience with your company.

So the fault belongs to YOU. The customer didn’t come back because they were ignored.

Reclaiming a lost customer is actually easier than gaining a new customer.

Studies show a 60-70% success rate selling to a current customer; a 20-40% chance of winning back a former customer; but only a 5-20% chance of turning prospects into customers.

The IPA client is the easiest one to rescue.

An Intentionally Pushed Away customer (IPA) was neglected, ignored or simply fell through the client contact cracks. He or she was profitable. But they were not pursued (or romanced) after the initial sale.

Your best chance of regaining an IPA’s business is through regular client communication and better customer service.

Note: Lost customers do not live in a vacuum. If they aren’t doing business with your, they’ll be doing business with somebody.

These two simple steps can get them back:

1. Ask the customer, “What can we do to win back your business?”  Listen closely to what they tell you.

This takes courage.

No one likes to be criticized. And most likely the IPA customer isn’t going to take the blame for not coming back to you. Whatever reason they give, being ‘defensive’ negates the reason for asking them in the first place.

Just listen patiently… and learn.

2. Stay in touch with the lost customer; earn his or her business every day.

This takes discipline.

Finding them and keeping them are two different things. You have to be committed to maintaining constant client contact.

Customer loyalty today is nearly nonexistent. Earning it requires vigilance, dedication and determination.

Who knows, one day an IPA customer could turn out to be one of your top clients.

Brett and I can lend a hand. Click here to get help.

Taking action just feel right.

- David Gruttadaurio
“The Print Newsletter Expert”

Copyright 2010

This post is protected by copyright. All rights reserved. Reproduction of any portion of this email is strictly prohibited without the express written consent of David Gruttadaurio

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Are You Memorable?

December 22nd, 2009

newsletter elephant

One of my businesses is a service company.

I got a call last Friday from one of my clients. Her name is Betty.

She called to answer the trivia question in the December newsletter.

Customers will usually leave their answers in voicemail or email to me. I recognized her name on Caller ID, so I picked up.

After Betty gave me the correct answer, we talked for a few minutes. It was nice chatting with her… I enjoy my customers a lot.

Then she literally shocked me speechless.

Betty was telling me how much she loved reading Exceptional Living (that wasn’t the shock).

Then…

She referred to a little story I told in the monthly “My Corner’ column. It was about texting and how a clerk was texting the entire time we were checking out at the register.

Anyway, while we talked, Betty related this story back to me like she had just read it…

… but I wrote it FOUR MONTHS ago. It was in the August newsletter.

Either she still remembered the story or she had saved the newsletter and read it again recently.

I think it was the former. Betty simply remembered my story from way back in August.

BIG marketing lesson:  Include stories in your marketing ’cause stories get remembered and make you memorable.

Why is that? Psychologists tell us stories form the basis of how we think, organize, and remember information.

Telling a compelling story is an art. But don’t worry about being an expert. I’m not. I discovered telling ANY story is better than no story at all.

Give it try in your marketing – be a story teller – become memorable.

BTW: I almost forgot. Betty got her December Exceptional Living 2 ½ weeks ago… and saved it. Kinda interesting, huh? Do your customers save YOUR stuff?

Taking action just feels right,

- David Gruttadaurio
“The Print Newsletter Expert”

PS: Click here to tell me where to send your 3 sample issues of Exceptional Living… if you’re one of the few that haven’t requested them.

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Tiger Woods Gives Me A Free Lesson

December 2nd, 2009

Yep… a lesson from the Golf God himself. But it wasn’t about golf.

Here’s the skinny: You probably know Tiger is a notoriously media-shy guy. So when I saw his name in the news – so scandalously – it was quite a shock.

I want be real clear: I don’t give a rats heinie about what he did or didn’t do.

But Tiger DID teach me an important lesson…

Good, bad or ugly – just tell the truth…full disclosure, baby!

It’s impossible to hide ANYTHING from 1000 bloodhounds on your trail. They’ll probe, pick and downright dissect you until they find something.

Here’s how my lesson taught by the Tiger affects YOU:

I’ve been telling you for awhile now about Exceptional Living, right?

–  How it’s a different kind of client newsletter.
–  That it’s a print newsletter that could be considered a ‘newsmagazine.’
–  It creates clients for life and generates tons of referrals…

…blah, blah, blah.

It’s time for full disclosure ’cause I’m not sure you believe me.

I want to prove it to you. I want to mail you… not one… not two… but THREE real, hold ‘em-in-your-hand issues of Exceptional Living newsletter.

FREE… as in no strings attached. Absolutely zero obligation.

I’ll never mail you anything again… ever, unless YOU ask me to.

Here’s what you need to do to get three hard copy issues of the best customer newsletter on the planet:

Just click here.

This is what will happen: You won’t leave my website. You’ll just go to another page.  Then, just tell me where to mail your free three issues.

That’s it. Simple and easy. I’ll send them to you at my cost – but NO cost to you.

Just click here. Aren’t you just a ‘teensy bit’ curious what Exceptional Living newsletter REALLY looks like?

Just tell me where to send them. It’s in the interests of full disclosure… right, Tiger?

Taking action just feels right,

- David Gruttadaurio
“The Print Newsletter Expert”

PS: Click here now for your totally no-strings-attached 3 FREE newsletter samples.

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Who Is Your Director of WOW?

December 1st, 2009

Don’t have one?  You better not wait too long.

I’m not making this up. There is a real-life Director of Wow.

He works at High Point University. HPU is a private liberal arts university in High Point, North Carolina. It has about 4000 students.

The position was created TO ATTRACT AND RETAIN STUDENTS.

Gee… I wonder if applies to your business…

HPU explains why the position was created:

“Without students, there is no university. To continually move forward, we must always ‘wow’ our students, our faculty, staff and friends. We must ‘wow’ anyone who comes into contact with our university.”

The top three things they did to create WOW:

1.   Brought in an ice cream truck and put up kiosks for free ice cream, food and drinks. This sells the value of generosity.

2.   Free car washes on the weekend. With all of the construction, this sells the value of respect for the students’ property.

3.   Valet parking for students after 9 PM. This sells the value of safety and security – even on an already-safe campus.

There’s a concierge desk, a hot tub and free snacks. Classical music wafts through the grounds. If it sounds more like a five-star hotel, HPU discovered when students know you care, they reward you by doing well in the classroom.

The list goes on and on. It’s really remarkable.

The bottom line: Enrollments have high skyrocketed and these students don’t want to leave.

How could this work in your business?

Be extraordinary. Be memorable. Knock your customers damn socks off.

Offer impossibly great customer service.  Let your customer know you and LIVE AND DIE by your guarantee to them.  WOW them so much they feel OBLIGATED to tell people about you.

YOU are the Director of WOW for your business… and I can help.

A full, edge-to-edge newsletter will create an amazing WOW factor for your company.

I do all of the heavy lifting for you. Exceptional Living client newsletter really is 97% done for you because our template is online.

It takes about two minutes to activate your free account.  Click here for WOW!

Taking action just feels right.

-  David Gruttadaurio
“The Print Newsletter Expert”

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Why The Print Newsletter Should Be Dead

November 30th, 2009

“Reports of my death have been greatly exaggerated.”

Mark Twain said it first. Print newsletters have been saying for the past ten years.

Why?

1.  The internet. “We don’t need newsletters anymore. All we need is content on our web site. All we have to do is post our content online, and everyone will flock to our sites to read it.”  And it’s FREE!

2. Email is king!  Just send an ezine. It’s FREE!

3. Postage keeps going up along with printing costs… but email is FREE!

Yep… print newsletters should have died a long time ago.

But a funny thing happened on the way to the funeral…

The print newsletter suddenly became Lazarus and a resurrection took place.

BTW: I love the internet. And email is the greatest thing since sliced bread.  But it’s not the ‘be all and end all’ of MARKETING.

In fact, it’s got some definite downsides.

Everyone is bombarded by email overload. And 91% of it is spam. That means 1 out of every 1.1 emails is junk.  Do you really think your ezine is being read?

A Nielsen Norman Group Report revealed that the typical email newsletter gets 51 seconds of your reader’s time.

That was four years ago. Today, many say its closer to 20 seconds. And, that’s if your email even gets  opened.

YOUR NOT AS POPULAR AS YOU THINK

While you believe YOUR ezines are special and opened like gifts on Christmas morning, in truth emails are routinely wiped out by the dozen in one swoop with the push of the delete key.

Even if the reader recognizes your name, you risk being expunged just because your email got caught in a large block of spam.

Now, I’m not suggesting that you stop doing email newsletters. In fact, I advise you to do an email newsletter on a weekly basis. But, I also suggest doing a monthly print newsletter.

Three Reasons Print Newsletter Are Still Breathing

1.  Printed mail gets delivered – It’s never blocked or caught in spam filters.

2.  Print newsletters have more perceived value – Think about it: How many companies are willing to do this?

3.  Print newsletter are sticky – Print newsletters have great ‘hang-time’. Not only are they likely to be read from start to finish, they usually get passed around.

Exceptional Living does all of this and more.  Check it out and click here now.

Let’s get to work,

-  David Gruttadaurio
“The Print Newsletter Expert”

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It’s Time To Stop Chasing The Rabbit

November 29th, 2009

My parents divorced when I was in my early teens. That didn’t happen much in those days, but it did to us.

Dad ended up in Florida. He had a sister living in North Miami Beach and went there.

8 miles up the road he discovered the dog track in Hollywood, Florida. The first summer I spent with him he took me there.

I was amazed these magnificent animals could run so fast.

The reason they ran so fast is because they were chasing this little mechanical rabbit.  It was impossible to catch; but race after race the dogs would chase it relentlessly.

Do you feel like you are trapped on the marketing dog track?

Here’s what I mean…

Most (about 95%) of you spend all of your time, effort and money chasing a target that’s running away from you!

Did you know you can double your profits by retaining just an extra 5% of your existing customers? This is according to Lisa Ford, best selling author and industry expert on customer service.

Plus:

1.  Acquiring new customers costs 5 to 7 times more than retaining a current one.

2.  It’s 8 times easier to sell to an active customer

3.  Increase in customer retention 2% and it’s like cutting costs by 10%.

4.  78% of your customers are lost after six months of no contact with them.

Personally, I find these statistics exhausting!  It makes me think of those dogs chasing that little rabbit around the track.

Obviously we all need new clients.

But…

There is a much easier and less expensive way to grow your business into the one you’ve always wanted.

Make a list of all of your customers – go back three years. And then market the hell out of them. Set up a marketing calendar and list what you will send and when you will send it.

Use postcards, letters, flyers and newsletters.  This is what will happen: They will begin to buy from you again – and do so often.

A monthly customer newsletter is important because you want to build a relationship with them – not just sell them stuff. You want clients for life… right?

Remember, it’s a heck of a lot cheaper (and easier) to market to people that have already raised their hand once and said “Yes, I trust you enough to buy from you.”

Exceptional Living client newsletter is done for you. Really. The template is online. Takes about 27 minutes to get ‘er done.

There are five places you can customize. I even give you a ton of ideas on what to put in those spots with our Idea Generator TM.

Activate your free account – stop chasing the rabbit.

Taking action just feels right.

- David Gruttadaurio
“The Print Newsletter Expert”

Most (about 95%) spend all of their time, effort and money chasing a target that’s running away from you!

Did you know you can double your profits by retaining just an extra 5% of your existing customers? This is according to Lisa Ford, best selling author and industry expert on customer service.

Plus:

1. Acquiring new customers costs 5 to 7 times more than retaining a current one.

2. It’s 8 times easier to sell to an active customer

3. Increase in customer retention 2% and it’s like cutting costs by 10%.

4. 78% of your customers are lost after six months of no contact with them.

Personally, I find these statistics exhausting! It makes me think of those dogs chasing that little rabbit around the track.

Obviously we all need new clients.

But…

There is a much easier and less expensive way to grow your business into the one you’ve always wanted.

Make a list of all of your customers – go back three years. And then market the hell out of them. Set up a marketing calendar and list what you will send and when you will send it.

Use postcards, letters, flyers and newsletters. This is what will happen: They will begin to buy from you again – and do so often.

A monthly customer newsletter is important because you want to build a relationship with them – not just sell them stuff. You want clients for life… right?

Remember, it’s a heck of a lot cheaper (and easier) to market to people that have already raised their hand once and said “Yes, I trust you enough to buy from you.”

Exceptional Living client newsletter is done for you. Really. The template is online. Takes about 27 minutes to get ‘er done.

There are five places you can customize. I even give you a ton of ideas on what to put in those spots with our Idea Generator TM.

Activate your free account – stop chasing the rabbit.

Taking action just feels right.

- David Gruttadaurio

“The Print Newsletter Expert”

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