Newsletters Made For You- Exceptional Living

Don’t worry… berserk violence isn’t required.

People today are mailing less.  A lot less.

As Americans turn from paper to electronic communications, the amount of mail handled by the Post Office continues to drop.

From 213 billion pieces in 2006 to 177 billion last year.

BTW:  Those numbers are staggering. Now you know why our mail occasionally takes a ‘left turn’ on us. Overall, the U. S. Postal Service is incredibly reliable.

Anyway, this means that your marketing will stand out even more in your prospects and clients mail boxes.

And it will get even better. Volume is expected to drop to 150 billion by 2020.

This is good news, indeed.

Now is the time to step up your print marketing. While everyone is falling back to email-only marketing, your mail will definitely get noticed.

This is why newsletter marketing is so hot. No one is doing them… including your competitors.

Some biz owners think they’re hopelessly old school. Others may have tried client newsletters and failed (they’re harder than they look).

Most entrepreneurs think of printed newsletters as quaint old things, like handwritten letters or electric typewriters. So while marketing certainly isn’t exempt from fads, client newsletters are absolutely evergreen.

And if you do it right, your customers will actually look forward to getting their client newsletter each month.

Exceptional Living is now only $1.49 each – printed, personalized, addressed and mailed first class.

Activate your free account and jump in. You can play with the cool editing features, upload images to your account, etc.

You don’t pay a dime until you decide that you want to place an order. In the meantime kick the tires on our free newsletter templates.

If you do choose to order, for less than 18 bucks a year per client, you can keep in touch every month and build your customer relationships.

I’m hard at work on April’s issue of Exceptional Living. It should be ready for viewing in the next few days.

I’ll keep you ‘posted (pun intended).

Taking action just feel right.

-  David Gruttadaurio
“The Print Newsletter Expert”

PS: Save $77! I’ll waive your first month’s subscription of Exceptional Living print newsletter!

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Copyright 2010

This post is protected by copyright. All rights reserved. Reproduction of any portion of this email is strictly prohibited without the express written consent of David Gruttadaurio

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Have you ever been someone’s regular customer and then stopped doing business with them? Anyone ever ask why you stopped?

Probably not.

The average company loses up to 40 percent of their clients every year. And they don’t come back.
Sure, we all lose customers.

But here’s the REAL problem: Most businesses blame the customer for going AWOL.

The truth is, only 5% boycott your biz because they were unhappy with you. The vast majority (95%) of customers had a pleasant experience with your company.

So the fault belongs to YOU. The customer didn’t come back because they were ignored.

Reclaiming a lost customer is actually easier than gaining a new customer.

Studies show a 60-70% success rate selling to a current customer; a 20-40% chance of winning back a former customer; but only a 5-20% chance of turning prospects into customers.

The IPA client is the easiest one to rescue.

An Intentionally Pushed Away customer (IPA) was neglected, ignored or simply fell through the client contact cracks. He or she was profitable. But they were not pursued (or romanced) after the initial sale.

Your best chance of regaining an IPA’s business is through regular client communication and better customer service.

Note: Lost customers do not live in a vacuum. If they aren’t doing business with your, they’ll be doing business with somebody.

These two simple steps can get them back:

1. Ask the customer, “What can we do to win back your business?”  Listen closely to what they tell you.

This takes courage.

No one likes to be criticized. And most likely the IPA customer isn’t going to take the blame for not coming back to you. Whatever reason they give, being ‘defensive’ negates the reason for asking them in the first place.

Just listen patiently… and learn.

2. Stay in touch with the lost customer; earn his or her business every day.

This takes discipline.

Finding them and keeping them are two different things. You have to be committed to maintaining constant client contact.

Customer loyalty today is nearly nonexistent. Earning it requires vigilance, dedication and determination.

Who knows, one day an IPA customer could turn out to be one of your top clients.

Brett and I can lend a hand. Click here to get help.

Taking action just feel right.

- David Gruttadaurio
“The Print Newsletter Expert”

Copyright 2010

This post is protected by copyright. All rights reserved. Reproduction of any portion of this email is strictly prohibited without the express written consent of David Gruttadaurio

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Do you have a commodity-oriented biz?

Or…

Think you can’t sell a premium version of your product or service?

Then consider this:

High end toilet paper… well, you know what I mean… luxury tush tissue.

BTW: This info courtesy of DK’s ‘Marketing To The Affluent Letter’.

Andrex is THE toilet paper brand in the U.K. with sales of $550 million annually.  Last year they came out with a luxury brand, enriched with Shea Butter (Google it).

This is the product description (you really must read this):

“Offering a multi-sensory experience, this luxurious new toilet tissue has some new and exclusive features that will make you feel truly fabulous… the pack is a deep, rich luxurious brown color, matching any contemporary bathroom design.  It feels soft, smells divine and looks gorgeous which will make you feel really fabulous! ”

Yep. This is same stuff we all wipe our butts with.

Now go back and read the descriptives that I italicized.  This copy has absolutely NOTHING to do with toilet paper. It’s all about a luxurious [fabulous] experience… while in the loo!

Marketing lesson:  No one can ever say they can’t create a premium upsell or product/service option.

If there was ever a commodity product, this is it. And yet, somebody is romancing it, elevating its social standing and selling an upscale version of it.

Surely you can dream up a way to do this in your business.

If you have – or plan to – let me know. I’d love to hear about it.

Taking action just feel right.

-  David Gruttadaurio
“The Print Newsletter Expert”

PS: There’s still time to get your March newsletter order in – now just $1.49 each – printed, mailed first class in 6 page, edge-to-edge, full color.

Copyright 2010

This post is protected by copyright. All rights reserved. Reproduction of any portion of this email is strictly prohibited without the express written consent of David Gruttadaurio

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I had an ‘aha’ moment.  Boy, if Oprah finds out…

Here’s the skinny: Several month ago, Ms. Multibillionaire sued Mutual of Omaha.  The insurance company started a marketing campaign called “the official sponsor of the aha moment.” They also trademarked the phrase.

Oprah was miffed.  Winfrey thinks she owns the phrase – apparently she says it a lot – although she’s never tried to trademark it.

Anyway, they settled out of court. No one really knows how it ended.

So… I guess I’ll just have to take my chances.

This is how my ‘aha moment’ happened.

One of my clients called to thank me for sending her the ‘magazine’ this month.

Magazine???  My mind was racing… did I send someone my Sports Illustrated by mistake?  No, no, no… she  sounded HAPPY to get it.

Then it hit me. She was talking about Exceptional Living customer newsletter – but she called it a magazine!

Huh… I never thought of it as a magazine before.  But I can see why she would think that.

After all, it’s printed in full, edge-to-edge-color; and it does have six pages. Perhaps ‘newsmagazine’ could work, too… hmmm.

My ‘aha moment’ was sealed.

Want to know when YOUR ‘aha moment’ will be?

The day your customers start calling YOU about the great ‘magazine’ you  sent them. Then you’ll finally believe:

-  Exceptional Living is really easy to create -  97% of the work is done for you with our newsletter template that’s made for you.

-  Exceptional Living really does bring in more sales from existing clients.

-  Exceptional Living really gets passed around and generates more referrals for your company.

Create your own ‘aha moment’.  Get started here.

And don’t worry about Oprah; I won’t tell her.

Taking action just feel right.

-  David Gruttadaurio
“The Print Newsletter Expert”

PS: You have plenty of time to get your March newsletter in your customer’s mailboxes. Our turnaround time is awesome!

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Can one big marketing idea really change your business?

Yep. Just ask Phillip Morris.

The Marlboro brand was marketed for several decades as a ladies cigarette… it was “Mild as May.”

Then a new idea was pitched. It was simple, really. Expand your target audience by changing the marketing message.

That idea was The Marlboro Man.

Love him or hate him; it’s the most powerful brand image in the history of marketing.

How powerful?

In 1954, Marlboro was a $154 million a year brand. Not too shabby, really.

Then, in early 1955, The Marlboro Man went national. By the end of 1955, Marlboro was a $5 billion brand. That’s right… BILLION. A whopping 3241% sales increase.

By 1957, Marlboro’s sold $20 billion.

In 1971, cigarette ads were banned from TV. But The Marlboro Man continued his relentless ride. By 1972, Marlboro became the number one tobacco brand in the world.

Putting our complaints and ethical issues aside, as a marketer, we have to ask:

What made this idea work?

Answer: Phillip Morris was NOT selling cigarettes. They created and sold a desirable lifestyle image. Guys wanted to be like him; girls wanted to be with him.

It’s still being done today. Pay attention to the Starbucks, Lufthansa Airlines, and Polo Ralph Lauren brands. They rarely speak about their products or services. But they always glamorize the people using them.

Big lesson here. Why can’t you do the same? Think real hard how you can make your products or services about MORE than what they are.

This is EXACTLY what we did with our client newsletter, Exceptional Living. Click here to view.

The header features a beautiful beach and a couple lounging under a palm tree. It’s “The Insider Resource For The Art Of Living Well.”

Sure. It’s just a customer newsletter.

But… it’s also promoting a lifestyle promise… it’s presented with style… and most importantly, YOU were the one to send it to them.

In 2010, make this one of your BIG ideas. Send your customers Exceptional Living every month.

I can’t guarantee a 3241% increase in business. But I can guarantee a 300% increase. It’s a promise. Click here for more info.

Taking action just feels… great!

-David Gruttadaurio
“The Print Newsletter Expert”

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Was it voodoo? Maybe it was black magic.

99% of retailers today are hurting.

So how did J. Crew increase same-store sales a whopping 8% last year AND keep their inventories super lean?

(BTW: Same-store sales are a key measurement of retail performance.)

Hint: It WASN’T the ‘cheap, cheaper and cheapest’ mindset that’s taken over today.

Trading profits for sales makes as much sense as saving the American economy with epic federal spending and massive national debt.

Nope. J. Crew did the unthinkable.

They increased profits by… drum roll please… selling at higher prices!

Yep. They had fewer customers… BUT bigger transactions.

Here’s what J. Crew had to say about this:

“We distinguished merchandise that cannot be found elsewhere, and tailored our customer service.”

Translation: They ‘premium-ized’ their brand even more and then bulked up on customer service.

I got this info from Dan Kennedy. He then mentioned the fatal flaws SO MANY businesses make today:

Here are 4 of 9 Price and Fee Failures:

1. Pricing by industry norms.
2. Excess concern about competitor’s lower prices.
3. Attracting customers who buy by price.
4. Not offering premium or premium-priced options.

(The other 5 are in his February No BS Marketing To The Affluent Letter)

DK’s conclusion? “Decisions born of fear and fragility rarely turn out well.”

It’s easy to panic. Sales have dropped. So dropping prices would seem to make sense. But playing that game has some nasty consequences.

1. If you drop prices now, how to justify raising them later?
2. Plus, can you REALLY afford to lower your pricing now?

Food for thought: 10-20% of consumers will always pay top dollar for what they perceive to be the best. I’m actually one of those people.

Obviously you have to back that up premium pricing with premium products and services and truly outstanding customer service.

It can be done – it is being done – even in today’s economy.

For more info, check out my blog post from a few days ago about this.

Taking action just feel right.

- David Gruttadaurio
“The Print Newsletter Expert”

PS: They’re back! We temporarily ran out of newsletters sample packs. Order yours HERE.

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If your customers are not involved, they aren’t going to buy. Period.

Getting them involved in your ads and mailings gets your marketing noticed.  And most importantly, it gets it acted upon.

Have you ever opened an envelope and had a paper fall out as you pulled out the contents? It was designed to do that. It got you involved: “Huh… I wonder what this is…?”

Publisher’s Clearinghouse has used involvemnet triggers for years.

Ever wonder why they make you jump through so many hoops to order their freakin’ magazines?

You know what I mean: Take the sticker and put it here. Now take the certificate and… it goes on and on.

They do this because it works! It get’s you involved and literally moves you to action. Placing the order is simply another action to take.

Here are some ways YOU can get consumers involved with your direct mailings.

1. Send a pen in the mail, then give them a quiz, check off list, etc in your letter.

This gets them writing, filling out forms etc.  This is especially good if you’re including an order form to fill out and sent back.  They’ve already started writing; so they may just fill out the order form, too.

2. Put their name on a list. Send a letter with a bunch of names on a list. Everyone on the list has qualified for the ’special offer.’ They will automatically begin to search for their name.  Haven’t you done that yourself?

3. You can use bullet points to ask leading questions:

– Which of these three categories are you in…
– Ask yourself these 5 questions…
– Do any of these 5 situations describe you…

Of course the logical answer/solution to anything listed above is YOU.

Reader involvement is lacking in nearly all marketing. This is painfully obvious with almost any customer and patient newsletter.

Did you know Exceptional Living has EIGHT involvement triggers built in to it? Every one of them is designed to pull the reader deeper and deeper into the client newsletter.

Click here to discover what these 8 triggers are and why they work.

Learn why it gets read… and why it makes you money.

Taking action just feels right.

- David Gruttadaurio
“The Print Newsletter Expert”

Newsletter, client newsletter, customer newsletter, marketing, newsletters, patient newsletter, print newsletter client, customer, David Gruttadaurio, exceptional living, Newsletter, newsletters, patient, print

I just spent two very full days (9 a.m. to 9 p.m.) with 15 extremely sharp and savvy entrepreneurs in the Andrew Lock Magical Mastermind group.

As promised, this is the 3rd of 5 marketing strategies you can use in your own business.

We looked at an ad from 1959… that’s right, a 50 years old ad. (BTW: This Chevy ad ain’t it.)

Why? Because marketing is marketing is marketing. It really doesn’t matter what you sell. We can learn a lot from the marketing gems of the past.

The 1959 Chevy Bel Air in the ad above was typical of the cars being sold: They were MASSIVE; most weighed in around two tons. Gas was dirt cheap, so nobody really cared about fuel mileage.

In 1959, you had to make a bold and clear statement that you were DIFFERENT. Your goal was to become the obvious choice.

Check out this famous ad from VW…

VW followed Earl Nightingale famous advice, “If you want to be successful, look at what everyone else is doing, and DO THE OPPOSITE.”

While every auto manufacturer was building land yachts, VW was doing the exact opposite, as showcased in their brilliant ad. (Make sure you read the copy.)

BIG TAKE AWAY: Most of the people in your industry have similar backgrounds and experiences.

You must become a risk-taker. Status quo ads deliver status quo and common results. If you want exceptional results and success… you must DO THE OPPOSITE.

Doing what’s comfortable is safe for you – but boring for your customers. Being boring means being invisible. Being invisible means no sale.

One way to avoid being lumped in the same lame category as your competitors is to send a customer newsletter.

NO ONE does that.

And if your client or patient newsletter is Exceptional Living… then WOW! No sea of sameness for you. You avoid swimming in an ocean of mediocrity.

Taking action just feels right.

-David Gruttadaurio
“The Print Newsletter Expert”

PS: Fight sameness with a vengeance! Click here to check out my FREE OFFER.

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Really… are you sure?

Because the last time I checked, ALL businesses:

1. Have competitors.
2. Must advertise or somehow get people to know about them.
3. Must convince people to buy.
4. Must hang on to their customers.
5. Must attempt to avoid failure while on the path to profitability, wealth and success.

Consumers are just like me and you. They have the same emotions and tendencies as everyone else on the planet.

So how the heck is YOUR business different?

Thinking this way creates a massive roadblock to making any real progress.

Take client newsletters.

You want (need, actually) to keep your clients from wandering off. Plus, you want your customers to buy more – and to buy often.

Client newsletters will accomplish all of that.

And it doesn’t matter what business you are in.

I don’t care if you have a restaurant, sell insurance, pump gas or dig ditches. It doesn’t matter if you live in a big city or a small town.

All businesses either make stuff or they do some stuff. We keep score by how much stuff we sell at the end of the day.

So don’t rip yourself off by allowing this excuse to let you off the hook from actually trying a customer newsletter.

Remember, you are selling to humans, not Vulcans – humans have emotions, and use them to make decisions, no matter what they are buying.  So yes, Exceptional Living Newsletter WILL work in your business.

If you haven’t taken me up on my offer, click here to have me send you three cross-industry samples for free.

Let’s get to work.

-David Gruttadaurio
“The Print Newsletter Expert”

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Used to be, back in the day – your father’s day – customer loyalty was pretty much a given.

For example, if you were an ‘Oldsmobile’ man, you bought Oldsmobile vehicles until the day you died.

Brand loyalty ran deep.  It was taught to children; and then passed on to the grandchildren.

When I was a kid, we used to go to the same neighborhood restaurant every Sunday like clockwork. If we missed a week, the owner would call to make sure we were ok.

He did it because he was really concerned about us, not because he didn’t get our money that week.

But that was then… and this is now.

Consumers today will desert you at the drop of a hat.

These new rules cut across entire industries and into the big cities and small towns.

A marketing plan from 1980 just doesn’t work anymore.

This is what has NOT changed:

75% of all buying decisions are STILL based on relationships.

Today we just have to work much harder now to earn (and keep) the loyalty of our clients.

Communication is the starting point of all relationships.  A client newsletter is the most powerful way to communicate to your customers.

Here’s why customer newsletters work:

Every time your client gets your newsletter, it’s another chance to get to know you better. And the better they know you, the more they will like you.

Consumers will buy over and over from people they like. Don’t you?  It’s becomes an enjoyable, pleasant and likable experience. It makes you feel good about your buying decision.

A customer newsletter sent regularly (key word) and that is interesting (another key word) has the marketing magic to accomplish this. If done properly, it can create relationships that last a lifetime.

If you haven’t looked at Exceptional Living lately, perhaps it’s time to add it to your marketing arsenal.

It’s how you can dominate your market.

- David Gruttadaurio
“The Print Newsletter Expert”

PS:  Click here to have me send you three free samples of Exceptional Living today.

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