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The 10 Best Ways to Shoot Yourself in the Foot in a Recession

June 18th, 2009

One of the most reasonable approaches to surviving an economic downturn is to slash all unnecessary business expenses.

In their panic to save money, wild-eyed and frothy-mouthed entrepreneurs begin looking suspiciously at their marketing budgets.  On the surface, advertising cutbacks would seem to be a logical choice.

Recession marketing is path with many piutfalls.

It’s a tempting… but very dangerous strategy.  Especially when you consider that your company thrives on both client retention and new growth to survive.

But, if you think that “hunkering down” is how your business will survive in a recession that’s becoming an economic Armageddon…

Here are 10 best ways to kill your small business in a recession

1.   STOP MARKETING and pretend everybody knows who you are and what you have to sell.

2.   STOP MARKETING and fantasize that you have more important worries than promoting your business.

3.   STOP MARKETING and make believe your customers won’t notice that you discontinued your monthly client newsletter.

4.   STOP MARKETING and keep telling yourself that your customers would never abandon you.

5.   STOP MARKETING and ignore the potential new clients that would buy your products or services if they were contacted by you.

6.   STOP MARKETING and stop thinking about your competitors and the fact they want your customers.

7.   STOP MARKETING and keep telling yourself it costs too much to market.

8.   STOP MARKETING and disregard the fact that marketing is not a business expense but an investment.

9.   STOP MARKETING and make-believe your established customers don’t need to be reminded that you appreciate their business.

10. STOP MARKETING and forget that now is the best time to market since all of the idiots are cutting back on doing.

Certainly the choice is yours. You can follow all-of-the above and drive your business into the ground.  It’s up to you.  But do you really want to bury your business forever?

If the answer is ‘no’…

Here’s three reasons why recession marketing means relentlessly advertising your business:

1. Prove to your clients that you really do value and appreciate them – market to them using a print newsletter.

2. Show your customers that you are a successful entrepreneur willing to invest in your relationship with them – send a monthly print client newsletter.

3. Instill trust, credibility and confidence in you and your company as well as your service or product – publish a customer newsletter.

The bottom line

If asked to list their company’s most valuable asset, many business owners would include buildings, equipment, inventory, accounts receivable, etc.

Very few would even think to include their customers.

Your clients are the single most valuable asset you possess, because when provided with attentive, relationship-building marketing, the bond created will allow you to weather any type of economic environment.

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The First Rule to Creating a ‘Clients For Life’ Newsletter

June 18th, 2009

There are four appalling print newsletter mistakes that you must avoid like the plague if you want to create clients for life.

Here is the first one.

Rule #1:  Never make your business or company the focus of your client newsletter.

This concept is difficult for most business owners to wrap their minds around.  Read my words:  Our clients don’t care about how our business operates!  All they want… all they really care about… is how you can make their life easier, better or happier by the services and products you offer.

I’m sorry… it sounds cold and harsh. But it is an immovable, set-in-stone truth.

The business that ignores this ‘Carved In Stone’ Rule is obvious. It’s the one with the client newsletter only talk about what they do – in painful detail. Their newsletters are the ones that never get opened and usually lead the parade of junk mail to the trash can.

The faster we accept this fact, the faster we will be sending them something they actually want to read.

And you will be on your way to creating a clients for life newsletter.

Next post: What your clients REALLY want to read.

To skyrocketing your profits with newsletter marketing,

David Gruttadaurio
The Print Newsletter Expert

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Build an Iron Cage Around Your Customers With a Client Newsletter

May 9th, 2009

Tom is an incredible carpet cleaner.  He was punctual and thorough.  He made sure his client was satisfied… actually, more-than-satisfied.

Yet, two weeks later these same happy customers couldn’t tell you the name of his company if their lives depended upon it.  And the next time they need someone to clean their carpet again?  They’ll start all over again by looking in the yellow pages.

There is a way you can keep clients for life.  All you have to do is…

Publish a Print Client Newsletter

Client newsletters will build an iron cage around your customer or patient so strong, they would never even consider calling your competitors.

You must understand, it doesn’t matter what business you’re in, what service you offer or if you work in a small town or a big city.  Life moves at the speed of light. And so does the awareness people have about you and your business.  A monthly print customer newsletter will guarantee that you always stay in their ‘awareness path.’

Here’s Why You Must Start Publishing a Client Newsletter Now

FACT: Regular communication with your clients will separate you from the competition.

When your clients receive a personal custom newsletter from your company, it tells them you care about them; that you want to stay in touch.  They will instantly recognize your company as a cut above the rest.

In addition, your print newsletter is a golden opportunity to thank them again for their business.  This thoughtful attention to your customer or patient reinforces the differences between you and the other companies.

BIG FACT: 75% of business (or buying) decisions are based on relationships.

Consumers buy from people they like. Don’t you?  Isn’t it enjoyable to buy from someone that’s pleasant and likable?  It makes you feel good about your buying decision!

Every time your client receives their newsletter, it’s another opportunity for them to get to know you a little better.  A well-written monthly customer newsletter can build client relationships that last a lifetime.

BIGGEST FACT OF ALL: It’s much harder (and more costly) to sell to a new client than a current client.

Research by the Harvard Business School shows that the probability of selling services to a prospective customer is 1 in 16.  However, the probability of selling services to a current customer is 1 in 2.

Despite these impressive statistics, most businesses continue to spend a disproportionate amount of time on new client acquisition and ignore their existing client base.

Print client newsletters offer an inexpensive, effective marketing tool that you can use to help equalize this imbalance and keep your brand in front of existing clients. At a minimum, client newsletters are a cost effective way to educate them on the range of services you provide.  And it will set your business apart from the competition.

Professionally formatted and well-written customer newsletters are a proven, take-it-to-the-bank marketing strategy.  Newsletter marketing will build iron cages of strong relationships around your customers.

And because you have created a clients for life, they will call you over and over again.

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